Product return policy and procedures
1. Stay Calm and Contact Us.
2. In the issue of customer complain or a request for return or refund, please stay calm and contact our customer service team at our website.
3. Our support team is available on Mondays - Fridays, 9am - 5pm.
4. Procedures:
(A) What do we need to verify for the item that is allowed for exchange or return?
In most cases, we will need your assistance to snap a few photos or video (handphone standard is good enough, no need studio photography) of the item, showing us where is the problem or defection and we will get it processed together with order ID as well.
Please take note Dropshipii will not responsible or bear on any return fees.
Supplier will be responsible to absorb the resend fees or any charges occurred when supplier choose to resend the items to buyers.
(B) Courier Mishandling
Our Help center will assist you with suggestions.
- Dropshipii’s help center will assist and educate you on how to deal with the dispute issue (only for courier mishandling and claim issue) on shopee platform.
- Dropshipii’s help center act as the third party to help you to liaise with the supplier and your customers.
- If any failed of claim courier mishandling happened, Dropshipii will not taking any responsibility of the return and forward shipping fee from the platform.
(C) What's Next?
You are advised to keep an eye on the case and may need to respond in a timely manner. Dropshipii will not be responsible for any decision if you failed to respond to our help center within 48 hours and Dropshipii retain the right for the final decision.
*Please take note all the decision throughout this process is based on the decision between supplier and the marketplaces (Shopee/Lazada).
(D) How long does it take?
The product return or refund normally takes about 7-14 working days to complete.
But it takes two to tango, we need to work as a team to resolve the issue. Dropshipii will try our best to shorten the process with your help in getting the necessary information.
(E) Communication with Buyer
Dropshipii does not liaise with end users. We need your help to liaise directly with your buyers because they know you.
5. Refund or replacement will not be applicable for the following circumstances:
- No prove
- Not satisfy, order wrong item, change of mind
- Over guarantee 7 days from delivery date
- Missing original packaging
- Any item that has been worn, or altered
- Used items (for cosmetic and other personal items such as undergarments)
6. All Dropshippers should contact our customer support for approval before sending anything to us and before returning any item(s).
7. Dropshipii will not be responsible for any returned item(s) without notifying us in advance.
8. Please take note if you return without our notice or over the return period (7 days), Dropshipii reserve the right for not responsible or bear on any charges that might incurred.